Terms & Conditions
Terms and conditions applies for orders via our website
Please read these terms and conditions carefully before
ordering as these terms will apply to any orders you place. By placing an
order, you agree to be bound by these terms and conditions. If you do not
accept these terms and conditions, you should not place an order.
We reserve the right to refuse your order or delivery should
it be necessary.
ORDERING
Your order confirmation is a record of our agreement to
deliver the products ordered and paid for in full. If someone else made the
order on your behalf, you agree that such person acted as your agent.
We offer a Delivery service to local area (listed in order
form only) of the store subject to minimum delivery spends. More details of the
prescribed delivery area can be found on the website www.myfoodpoint.com
Minimum order value applies for delivery. You will be
notified when you reach the basket if your order is below the minimum value.
Our delivery drivers only carry up to £10 in change, payment
must be in £ sterling.
If you place an order via our site www.myfoodpoint.com,
you will be presented with confirmation on your screen that your order has been
received.
Confirmation of your order will be sent to the email
provided. Please make sure that the email address, home address and telephone
number you provide are correct and in proper working order, as these are
required to fulfil your order.
We provide a quality service. We accept no responsibility or
liability for the quality or quantity of any products delivered by or collected
from the store.
Our company policy is to only sell energy drinks to
customers who are aged 16+.
COLLECTION & DELIVERY TIMES
Collection orders are ready in store usually within 40
minutes, subject to availability. We aim to provide the best food delivery
service in the area at the time we quote. Our estimated time for delivery is 35
to 50 minutes Sunday to Thursday, and 45 minutes to 1 hour on Friday and
Saturday.
Unfortunately things don't always go to plan and factors,
such as, high demand and traffic occasionally prevents us from achieving this.
LATEST ORDER TIME
We are unable to accept orders online either delivery or
collection less than 20 minutes before the stated closing time. Should you have
any questions, please call the store.
We would also respectfully advise customers who are
collecting their orders that we will be unable to serve them should you not
arrive at the store prior to closing time.
PRODUCTS & ALLERGY
All products are made with various meat & could
contain bones, although all care has been taken to take out all bones by
our meat supplier.
All products are subject to availability. In most cases, we
will offer an alternative for any out-of-stock item.
Please note that we do not have a dedicated preparation or
cooking area in our store for vegetarian food.
Although every care is taken, some products may contain
nuts. The Food sold by Food Point may contain nut derivatives.
If you have an allergy we kindly ask that you do not
order online. Instead, please telephone the store and inform your
order-taker.
Although great care has been taken to remove all bones from
chicken and meat some may remain.
PRODUCT IMAGERY
All images used are for illustrative purposes only.
Individual features such as ingredients, colour and other food / drink items
may vary. All images are intended to give a general indication of the finished
product only and should not be used for purchase purposes. Please refer to
product description for details of specific products. All images are not
intended to form any part of any contract.
Administration charges
Third Party Charge a 3% fee on each order, which you will be
able to see in total when you order via there online system. if you have any
issues please call us 01495 441860.
PAYMENT & PRICING
Prices are as quoted on our menus, website and in store and
may change from time to time, although changes will not affect orders already
placed (unless due to a technical error).
We accept the following forms of payment:
· Cash
· Credit
Cards - Visa and MasterCard
· Debit
Cards - Delta or Switch
Please note we do not accept cheque and American express
CANCELLATIONS, REFUNDS & AMENDMENTS
Cancellation or amendments to the order can be made no later
than 1 hour prior to the delivery or collection time requested, and must be
made by phoning the store direct.
We will issue a refund to your credit/debit card account
within 7-10 working days.
Cancellations within 1 hour of the start of the delivery
time will not be honoured and charged in full.
We deliver to Ebbw Vale town, 2 miles radius for minimum £15
order & £3.99 per delivery. anything more then 2 miles please speak to the
management over phone 01495 - 44 1860 or Your order will automatically charged
@ higher rate.
If you're unsure if we can deliver please give us a call
to before you place and order with any queries. You are able to order for
collection from any address.
We accept cash and cards on website for delivery.
COLLECTION & DELIVERY TIMES
Collection orders are ready in store usually within 40
minutes, subject to availability. We aim to provide the best food delivery
service in the area at the time we quote. Our estimated time for delivery is 35
to 50 minutes Sunday to Thursday, and 45 minutes to 1 hour on Friday and
Saturday.
Unfortunately things don't always go to plan and factors,
such as, high demand and traffic occasionally prevents us from achieving this.
Refund policy
If you required refund for your food order from Food Point,
please contact us via Phone number 01495 – 441860 within 15 minutes after
delivery and our staff will collect the food and provide you refund
depends on your payment transitions and delivers charges are non refundable.
Speak to the manager for further details.
Note: We do not except refund dispute via emails. ( We do
not have administration staff on site after 18.00 Monday to Friday)
Please call us 01495 441860 on unsociable hours for any dispute or
issues.
Card transition takes 7 working days depends on your
bank policies and ours.
PRIVACY POLICY
Click here to
see our privacy policy
CHANGES TO TERMS AND CONDITIONS
We have the right to amend these terms and conditions from
time to time. Any changes we make to these terms and conditions will be posted
on this page. You will be subject to the policies and terms and conditions at
the time that you order.
NON REFUNDABLE PAYMENT - If your town is
not listed in delivery option Please do not order as this is non refundable
policy for payment.
if you don't agree any of the above please don't place
the order or accept term & conditions.